What to Say to Victims

Useful phrases

• You are safe here.
• I'm sorry this happened.
• It wasn't your fault.
• It is understandable that you feel that way.
• It must have been upsetting to…see, hear, feel, smell.
• Things may never be the same, but they and you will get better with time and support.
• Sometimes it may seem that your horrible reality is worse than it actually is. Be sure you ask for information.
• Please don't feel embarrassed to cry in front of me. It's normal for you to cry.

Inappropriate comments

• You shouldn't feel that way.
• You've got to get on with your life.
• Going to trial will give you closure to this event.
• You are lucky. It could have been worse.
• At least you weren't hurt.
• Don't cry. It's okay.
• I know just how you feel.
• Time heals all wounds.